Tell New York State about your barriers to accessible transportation!

For the last year and a half, Transportation Network Companies (TNCs) Uber and Lyft have been operating throughout New York State without wheelchair accessible vehicles. This leaves wheelchair users without on demand transportation options. 

When passing legislation to allow TNCs to operate upstate and on Long Island, New York State created the TNC Accessibility Task Force to look at the needs of passengers with disabilities. The Task Force has been holding listening sessions around the State. These listening sessions are an opportunity for people with disabilities to speak to their experience with TNCs. It is also an opportunity to tell the State about barriers to using TNCs, and make recommendations to expand transportation options across the State for people with disabilities.
Action: Attend a listening session in person or submit comments to by December 18th!
Upcoming listening sessions:
December 11, 2018
10 a.m. to 1 p.m.
Empire State Plaza Convention Center
Meeting Rooms 2-3
Albany, NY 12242
December 18, 2018
10 a.m. to 1 p.m.
Moose Lodge
631 Pulaski Road
Greenlawn, NY 11740
If you can't attend in person, submit your comments via email to by December 18th!

Talking Points:

  • People with disabilities will benefit greatly from increased transportation options like TNCs. Twenty-seven years after the passage of the Americans with Disabilities Act (ADA), there are still many parts of New York State which have a severe lack of affordable, accessible, and reliable transportation options for people with disabilities. This lack of transportation options impacts all areas of life, including our ability to reliably get to work, appointments, polling sites, and to generally participate in community life. Speak to how this is true for you where you live.
  • TNCs could provide wheelchair accessible service by incentivizing drivers to lease or purchase wheelchair accessible vehicles with low to 0 interest loans to ensure they can provide comparable service to wheelchair users as they do to the rest of the population.
  • The State should impose a small fee on all rides taken in TNCs to be put into a trust fund, within the care of, or administered by, the NYS office of the Comptroller. These funds should be used to enhance accessibility services within the TNCs as determined by the Accessibility Task Force.
  • There is a need for better training for drivers in communicating with people with different kinds of disabilities. Some people have identified issues with the design of the apps. If you have had communication barriers with drivers, or difficulty using their app, please explain.
  • Drivers need better training on their obligation to accept service dogs and that they are prohibited from imposing additional charges on those passengers who have service dogs. If you have been denied service, or charged an additional fee, please share your experience with the Task Force!

The task force was established through legislation passed last year to bring ride sharing services to Upstate New York and Long Island. Members of the task force include representatives from organizations that serve people with disabilities and representatives from transportation network companies such as Uber or Lyft. 

The law authorizing transportation network company (TNC) operation took effect June 29, 2017. Previously, ride sharing services were only available to travelers in New York City.